We do not issue refunds once your delivery has been completed. As a customer you are responsible for understanding this upon purchasing any item at our site.
No cancellations are accepted due to the automated nature of our order and delivery system.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund in the following cases:
Non-delivery of the product: due to the nature of the business sometimes errors can occur. Your delivery will be completed within 48 hours from the time you placed your order. However, if you did not receive your delivery, you may contact us for a refund in full.
Claims for non-delivery must be submitted to our Billing department in writing within 14 days from the order placing date. Otherwise the product will be considered received.
Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 12-24 hours for our Support Team to get back to you on the problem. Requests for a refund are accepted within the period of 3 days after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Terms of Service.